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Intelligence Analyst/Pre-Sale Engineer

New York · Full-time

About The Position

Our Company

VoyagerLabs enables investigators and analysts to collect and analyze massive amounts of complex digital unstructured data and acquire actionable, previously unattainable insights. Leading government and law enforcement agencies, as well as private sector clients, use our cutting- edge AI technology in the United States and worldwide to gain a vital edge in the battle against crime, fraud, terror, trafficking, internal threats and other risks.

Intelligence Analyst/Pre-Sale will function as the subject-matter expert regarding Voyager Labs’ suite of products at all stages in the sales and customer life-cycle: 

  • Collaborate with regional Sales Directors, partners, and Operations to implement pre-sale program and demonstrate Proof of Value to customers
  • Coordinate with Training team to deliver seamless onboarding and implementation support  
  • Serve as primary user escalation point for Customer Success and technical teams regarding user inquires
  • Act as feedback loop between customers and product team to ensure responsiveness to market needs
  • Engage with customer as a trusted advisor regarding how to best leverage our capabilities within their investigative frameworks to yield high resolution insights

 Liaise with Sales & Marketing to develop compelling pre-sale content – demos, white papers, use cases – and provide SME support at events

Requirements

  • 3-5 years of public or private sector investigation experience
  • Deep knowledge of open-source intelligence research methods and resources 
  • Ability to understand complex investigations and articulate how Voyager Labs’ suite of products can improve and augment existing investigative methodologies to a range of customer audiences (users, stakeholders, etc.)
  • Excellent written, verbal, and interpersonal skills required
  • Ability to multi-task and pivot within a highly dynamic sales environment 
  • Foreign language capabilities are a plus
  • Familiarity with emerging technologies and cloud computing environments
  • Travel availability required: 30 - 40%

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